With a comprehensive background in Community Development, Shannon has been involved in various disability management roles even before the NDIS was implemented in WA. She possesses a deep understanding of the scheme and is passionate about ensuring participants live their best lives, with their right to choice and control being respected and empowered. Shannon ensures that Verity's policies and procedures align closely with the NDIS Code of Conduct and Practice Standards. She also serves as the contact point for SDA owners, ensuring their properties are professionally and effectively managed.